Refund policy

Effective date: July 17, 2026

Redivio is operated by DevDudeJeremy LLC, doing business as Redivio ("Redivio," "we," "us"). This policy covers returns, refunds, and exchanges on orders placed at redivio.com.

30-day return window

You can return most items within 30 days of delivery. To qualify, the item must be unused and in its original packaging. To start a return, email care@redivio.com with your order number and we'll send return instructions, including the correct return address.

Return shipping

If you're returning an item because you changed your mind or it wasn't what you expected, return shipping is on you. If the item arrived damaged, defective, or isn't what you ordered, we cover it — see "Damaged, defective, or wrong items" below.

Refund timing

Once we receive and inspect a returned item, we'll email you to confirm and issue your refund to your original payment method within 5 business days. Your bank or card issuer may take a few additional days to post the refund. Original shipping charges are refunded only when the return is due to our error.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or isn't what you ordered, email care@redivio.com within 7 days of delivery with photos of the item and the packaging. We'll send a replacement or a full refund — and in some cases, at our discretion, we may not require you to send the item back. This is handled case by case and isn't a substitute for the 30-day window above.

Non-returnable items

Items that show signs of use beyond inspection, are missing original packaging, or are past the 30-day window may not qualify for a return. We'll tell you if that's the case before you ship anything back.

Questions

Email care@redivio.com — we reply within one business day.